FAQS

I forgot an item at the hotel, what should I do?

Contact the hotel to search “Lost and Found”

How can I place special orders?

Contact the hotel and indicate your request to find out the conditions.

Where can I find the Restaurant menu?

Click on the link to see the Menu https://www.meliasetubal.com/pt-pt/hotel#restaurante-bar

Does the hotel have a gym?

The hotel has a gym.

Is there a charge for access to the gym?

Access to the gym is free for guests.

Does the hotel have special offers?

Click on the link to see the special offers https://www.meliasetubal.com/pt-pt/ofertas/.

Does the hotel have a mobile app?

Yes, the hotel has a mobile app.

Is the app available on all devices?

Yes, the app is available on all devices.

Is it necessary to download the app?

No, access via QR Code.

Does the hotel have a swimming pool?

Yes, there is an indoor pool.

Do the rates include access to the swimming pool?

Yes. Free access is for the exclusive use of hotel guests.

Is there a charge for access to the pool?

Access to the pool is free for guests.

Is it possible to do a pre-check-in?

Yes. After making the reservation, all customers who have provided email contact will receive instructions via email on how to proceed with the pre-check-in, within less than 7 days.

If you don’t, 3 days before check-in, we again suggest that you pre-check in via email. This way you can fill in the details of all the guests and streamline your reception at our hotel.

Are there any smoking areas in the hotel?

Smoking is only allowed in outdoor areas such as terraces.

Does the hotel have its own parking?

We have limited parking for 12 cars. However, you can park your car in the public parking lot of the municipality of Setúbal, which is located next to the hotel.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. The hotel has a closed room with reserved access where you can store your luggage while you wait for check-in or after check-out.

Is it possible to reserve parking in advance in order to guarantee it?

No, we don’t accept reservations for the parking lot.

What is the SPA and pool schedule?

Spa and pool hours are from 08am to 09pm..

Can I use the spa services without being accommodated?

No, the spa is reserved for guests.

Is the parking paid? What is the value?

2 free parkings and garage with a cost of 10€ per day.

Can I use the spa services without being accommodated?

Yes. For more information, please contact us at +351 253 144 003 or via email: spa.melia.braga@meliaportugal.com.

Are pets allowed in the hotel?

At the Meliá Setúbal your pet is welcome and will be greeted with VIP treatment, enjoying a comfortable and lively stay.

Does the hotel have meeting rooms?

We have a total of 5 rooms available, each with different capacities. For more information, please visit the “Events” page, where we have all the details of our meeting rooms, or you can contact our events department by e-mail at events.setubal@meliaportugal.com . If you prefer, call us on +351 265 240 400.

Are there any elevators?

Yes, 2 elevators.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is free Wi-Fi throughout the hotel.

Does the hotel have lobby and public spaces?

Yes, there is a lobby and public areas in the hotel.

Does the hotel have laundry and ironing service?

Yes, the hotel has a laundry and ironing service for a fee.

Which activities can be booked in the reception?

You can book all the activities in the region, please contact the hotel reception directly for more information.

Are activities for children available?

No, we do not offer activities for children.

How does the lost and found service work?

If you have lost any belongings during your stay, please contact the hotel and let us know.

I would like to be notified via email about promotions and special offers, what should I do?

You must register your Melia Rewards card and choose to receive marketing and promotions from Melia.

Does the Hotel have a loyalty program?

Yes, Meliá hotels have the Meliá Rewards program. You can find more information at this link: https://www.melia.com/en/meliarewards.

Where can I find information about other hotels of the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio